1. I just completed an online reservation. Now what?
Within a few hours of your reservation submission, you will receive an email confirmation from us. This will include an estimated fare based on the pick-up and destination information provided.
On the night of your reservation, we will send you a text message, typically an hour before your specified pick-up time, to confirm that the time, location of pick-up, and destination(s) have not changed.
At the time of pick-up, our driver will ask you to sign a waiver (the same one posted on our Reservations page) and provide proof of auto insurance. Our driver will then drive you to your specified destination, and one of our "runners" will follow your vehicle to pick our driver up upon completion of the trip.
2. How far in advance do I need to make a reservation?
We encourage our customers to make reservations as early as possible. Most of our customers make reservations the same day as they plan on going out, which is fine. We do accept call-ins, we only ask that you give us a bit of heads-up so that we can allocate our drivers accordingly.
If you choose to make your reservation online, you can call us as the night progresses if you need to change the time or location of the pick-up.
3. What if I need to change the time or location of pick-up/delivery or cancel my reservation?
If you decide to change the time or location of your reservation or cancel your reservation, please give us a call at 412-324-8000, or shoot us an email at reservations@thepearcares.com with the details at least 1 hour prior to your scheduled pick-up.
4. I need The Pear but do not have a reservation — what do I do and how long should I expect to wait for a driver?
Reservations are encouraged but not required. Should you need our services, give us a call at 412-324-8000 and we will send a driver out as quickly as possible. Wait time varies by night, how busy we are, and your location.
5. What are your hours of operation?
You can call or email The Pear 24 hours a day, 7 days a week. Pick-ups are generally available weekdays after 6 pm and all day on weekends and holidays.
6. How far will The Pear transport a customer?
While most of our trips are within Allegheny County, we will drive our customers to any distance within reason. A surcharge will be added to trips with pick-ups or destinations outside of our standard service area.
7. How many passengers can The Pear transport?
We will allow as many passengers as can legally fit into the vehicle.
8. Will The Pear make multiple destination trips?
Yes, The Pear makes multiple destination trips. The vehicle's owner must be the final stop on the trip, and fare will be quoted based on total mileage of the trip.
9. Which methods of payment do you accept?
The Pear accepts cash and all major credit cards (Visa, Mastercard, Discover and American Express). Credit card transactions must be paid for in advance.
10. Is gratuity included in my quoted fare?
No, gratuity is not included in your quoted fare.
11. Is The Pear available for parties, weddings, special events, etc.? How about for medical post-operation pick-ups or other daylight services?
Yes! The Pear is available for all occasions including weddings, parties, and even medical post-operation pick-ups (laser eye treatment, medical procedures, etc.). Please email us at pear@thepearcares.com or call 412-324-8000 to discuss rates for your next event. For more information on our daylight/post-operation services, click here.
12. How does this work with insurance, liability, etc.?
Our waiver provides all the pertinent information on these topics, and customer consent of this waiver is required before we will drive your vehicle. See our waiver, click here.
13. Are your drivers qualified?
All of our drivers are required to have valid auto insurance and pass both background and driving-record checks before they join our team. We have these results on file at our offices. None of our drivers have DUI's or criminal records.
